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Our customer service representatives would love to hear form you.
Please feel free to contact us anytime as we are open 7 days a week 24h a day!
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If in the unfortunate event, something went wrong with our service, we do apologize and would love to have the opportunity to fix it before you leave a bad review. Rest assured that our customer service team will go above and beyond to fix the problem and you will walk away happy.
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F.A.Q.
Why choose us over our competitors?
Dedicated to our craft, our commitment translates into punctuality, efficiency, and meticulous attention to detail. Our collaborative teamwork ensures optimal productivity, accomplishing more in a shorter timeframe.
What type of cleaning do you specialize in?
We specialize in Bond Cleans and Commercial Cleans.
How do you determine your rates?
BOND CLEANS: We are proud to be able to offer you the opportunity to build your own Bond Cleaning Package that is customized to reflect exactly how many bedrooms, bathrooms, living rooms, kitchens etc. your home has so that you’re not overpaying. When building your package, you’ll be able to see exactly how much we charge for each area of the property so that you have full control of how much you want to spend on a Bond Clean.
COMMERCIAL CLEANS: We tailor each Commercial Clean Proposal to our Client’s needs. Usually we have set rates based on the square meters of the property however, the quote may also vary based on the number of cleaners, number of hours per clean, number of days per week that cleaning is required etc. Ultimately we work with you to create a Proposal that works best for your business needs
Is your business insured?
Yes, definitely. We have Public Liability Cover for your peace of mind.
What kind of cleaning products and tools do you use?
We use eco-friendly cleaning products because the health of our clients and employees is our top priority. In rare occasions, we may have to use a harsher chemical to get rid of some tougher stains but if our client is strictly against it then we will not use it.
Do you bring your own cleaning supplies and equipment?
Yes, we bring our own supplies and equipment so you don’t have to worry about it.
Do you provide a Bond Clean Guarantee?
- Our Bond Clean Guarantee means that we will return free of charge to rectify any issue the Managing Agent has with the cleaning (under governance of the Residential Tenancies and Rooming Act 2008) provided by Us within the bounds of these Terms and Conditions and our Inclusions and Exclusions.
- Our Bond Clean Guarantee only applies to the Service You have engaged Us for. For instance, if You engage Us for a Bond Clean but not a carpet clean then Our Guarantee only covers the Bond Clean. Carpets would be excluded from our Bond Clean Guarantee.
- Our Bond Clean Guarantee does not include certain items. Please see our Bond Cleaning Inclusions and Exclusions for a complete list of the Service items. For instance, Ceilings, Garage walls or deep stains that require a professional third party to clean are not included in the Bond Clean Guarantee.
- A re-clean will only be applicable upon receipt of a report from the Managing Agent clearly listing the problems with the clean along with the images.
- All Customers acknowledge that our Bond Clean Guarantee is only applicable if you contact us within 5 calendar days of the performed Service.
- We do not guarantee for natural events occurring over time. Items such as (but not limited to) settled dust, water marks, open windows, doors etc. An empty house can accumulate dust very quickly and is susceptible to dead insects and alike. We do not guarantee anything arising from these events including all aspects of the Bond Clean Guarantee.
- The Bond Clean Guarantee is deemed null and void if the property does not remain vacant after our cleaners have cleaned the premise. The only exceptions to this clause is if carpets are cleaned by a qualified carpet cleaner authorised by Us or you have an agreement in writing from Us.
- Please read our Terms and Conditions for more information.