Inclusions & Exclusions



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The goal of Emerald Bond Cleaning Service is to ensure that the clean performed by our professionals meets the standards of Residential Tenancies and Rooming Act 2008 so that the client can have their Bond released by the Managing Agent and the RTA.

*Our Bond Cleaning Guarantee only applies to the areas you have chosen to be cleaned by our professionals as outlined in our Terms and Conditions.*

*Furnished properties will incur additional costs as more time will be required to clean the property.*

* If the property is furnished, we take no liability or responsibility for any cupboard items that may be damaged/broken in the process.*

*If you require cleaning behind heavy items that weigh more than 5kg eg. fridge, washing machine etc. then those items must be moved aside by the client prior to the commencement of the clean as outlined in our Terms and Conditions. *

*Please note that only Standard Blinds are included in the price of a Bond Clean. Venetian blinds, Roller blinds or Material blinds will be an extra charge based on the number of blinds in the property.*

Bond Cleaning Inclusions (Unfurnished Property)


Clean all surfaces including light switches, power points, architraves and doors. Walls will only be spot cleaned.

Dust and wash door and window frames, windows and window sills/tracks

Clean mirrors 

Clean fans

Wipe outside of air conditioning units, clean filters

Clean out any cupboards, wardrobes, drawers or shelves

Clean skirting boards

Remove cobwebs, and dead insects where Pest control is not warranted

Vacuum carpets and wash floors

Clean standard blinds, cords and rails (spot clean and dust).

Vacuum sliding door tracks and clean tracks

Clean light fittings (if they can be safely removed and accessed)


Clean all cupboards, doors and drawers (inside and out)

Wash all countertops and surfaces

Clean inside and outside of microwave, dishwasher, fridge, freezer (if defrosted prior to Cleaners’ arrival)

Clean cooktop and its elements, rings and knobs

Clean sink and taps

Clean windows, window sills/tracks, window and door frames and fly screens

Sweep/vacuum and wash floors 

Clean inside and outside of oven, griller, doors, trays, racks, glass and knobs.

Clean and polish splash back area.

Clean range hood and its filter


Clean sink, bath and shower recess (including polishing all the taps and towel rails)

Clean tiles

Remove any mold from walls and tiles

Wash shower curtain/clean shower doors or enclosure

Clean shower rails and remove built up soap residue

Sweep and wash all floors

Clean exhaust fans.

Clean Inside and outside all cupboards and drawers.

Clean all surfaces of the toilet

Clean windows, and window tracks


Clean Inside and outside all cupboards and drawers.

Clean inside, outside and behind dryer (if moved out prior to the commencement of the clean by the Customer)

Clean inside, outside and around laundry tub and its tap ware.

Clean behind washing machine (if moved out prior to the commencement of the clean by the Customer)

Clean windows, and window tracks

Sweep and wash all floors


Sweep floor

Remove cobwebs


Sweep and mop floors

Remove cobwebs


Dust and wipe over furniture surfaces.

Vacuum furniture surfaces

Clean kitchen cupboards only if all the items are removed and placed in front of the cupboard 

Additional Services

These services are not included in our prices and if requested, will incur an additional charge.

Carpet Cleaning

Venetian, Roller, Material Blinds

Furnished properties

Upholstery Cleaning

Rubbish Removal

Bond Cleaning Exclusions


If mold is embedded into the silicon or grout, it may be difficult to remove and may require a specialist to do the job.

Damp Spots

We make every possible effort to remove mold and marks from Damp spots however, we cannot guarantee that they will not come back due to excess moisture.

Complete Wall Clean

We only spot clean the walls and do not clean the entire wall.


Over time, grout, toilets and plastics can discolor into a yellow color and even with our best efforts it may not be returned to its original colour. 

Tiles and Benchtops

Due to the porous composition of tiles and benchtops, some stains are not possible to remove without a specialist. 


We do not clean ceilings.

Dangerous Areas

The safety of our Cleaners is of utmost importance and areas deemed dangerous by our cleaners will not be cleaned including but not limited to  broken power points, bio waste etc. 


Any cleaning that requires a ladder will not be performed.

Garage Walls And Floors

We do not clean Garage walls or floors and do not warrant any cleaning in the garage.


Not all aread of the house can be cleaned by Bond Cleaners and may require attention of a specialists including but not limited to Painters, Pressure Cleaners and Plasterers etc.

Additional Services

Carpet cleaning, furniture cleaning or cleaning of any items not listed in the Inclusions will not be performed unless otherwise agreed upon by both parties in writing.

Furnished Properties

We will not clean inside cupboards, if items are not removed and placed in front of cupboards.

Kitchen Items

We do not clean or warrant any kitchen items that occupy cupboards and draws.

Decorative Items

We do not clean or warrant, ‘nick knacks’, picture frames, vases, lamps, clocks, fruit bowls, linen and any item that may be decorative.

Bond Cleaning Guarantee

Please check our Bond Cleaning Guarantee under Terms and Conditions for other exclusions not listed here. 

Outside Windows

Outside windows that are difficult to access or need a ladder will not be cleaned or warranted. 

Outside Areas

Outside areas such as patios and balconies cannot be warranted after a clean due to unpredictable weather conditions.  

Post Pest Control

After performing a Bond Clean, we do not perform re-cleans if dead insects or animals were accumulated right after Pest Control application.  

Post Bond Cleaning Events

Emerald Bond Cleaning does not warrant and will not be held responsible for any events that have happened after the bond clean resulting in the bond not being released by the Managing Agent. Examples of such events are listed below:

Post Pest Control dead insects/animals.

Dust that has settled after the clean.

Dirt, dust, sand, pet hair, insects, that came through a window that was left open.

Insect/animal feaces.

Dirt after new tenants have moved in. 

Dirt after a third-party contractor has accessed the property.

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