We are sorry to see you go 🙁

 

 

As one of our most valued customers, your feedback is of the utmost importance to us. We are constantly striving to improve the ideal experience for our customers and your feedback helps us to define that experience. 

If for any reason you were unhappy with our service, please let us know what we can do to improve it. Our customer service team will go above and beyond to make sure you walk away happy so just give us a call at (+61) 4111-94337 or email us using the form below. 

If in the unfortunate event you still decide to cancel your booking, you can do so at the link below.

Sincerely,

The Emerald Bond Cleaning Team

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F.A.Q.

Why choose us over our competitors?

We are committed to our work which means getting to work on time, working fast, and paying attention to detail. We pride ourselves in working with eco-friendly products. We offer the best service for the lowest prices guaranteed (if you can provide a quote from a competitor then we will beat it). We work as a team meaning we get a lot more done in a shorter period of time. Lastly, we have an extremely high standard of excellence so rest-assured that not only will you get your bond back but you will also get more from your clean than what you paid for. 

What type of cleaning to you specialize in?

We specialize in bond cleans and post construction/pre-sale cleans. 

How do you determine your rates?

We have fixed rates based on the number of bathrooms and bedrooms in your home. Services like disinfection of your home or carpet cleaning will be an extra charge. Travelling to Brisbane for cleans will also be an extra charge. We offer the best service for the lowest prices guaranteed (if you can provide a quote from a competitor then we will beat it).

How can a customer save money before the job is started?

Large items and debris should be gathered up so that they are not laying around the floors and a quick vacuum of the property before the job is commenced will also help a lot. 

What we need to know before we can provide a proper quote?

Presence of animals, number of bedrooms and bathrooms, single or double story property and type of blinds.

Is your business insured?

Yes, definitely. 

Do your conduct a police check on your employees?

Yes, definitely. We are a reputable cleaning company and the safety of our clients is our top priority. 

What kind of cleaning products and tools do you use?

We use eco-friendly cleaning products because the health of our clients and employees is our top priority. We also do a lot of steam cleaning. In rare occasions, we may have to use a harsher chemical to get rid of some tougher stains but if our client is strictly against it then we will not use it. 

Do you bring your own cleaning supplies and equipment and how often is the equipment cleaned/sterilized?

Yes, we bring our own supplies and equipment so you don’t have to worry about it. Cleanliness is our top priority. All of our cloths are washed after each client. We never re-use the dirty water when we mop the floors. Each time our mop is dirty, we put on a new one and use it in clean water. All of our mops are also washed after each client. Our equipment and its filters are cleaned and disinfected after each use. We even put on disposable shoe covers before we step over your front door. Believe us when we say that we are very fussy about keeping things clean and doing everything the right way. 

Do you provide a satisfaction guarantee?

Yes, we provide satisfaction guarantee. If your manager doesn’t approve our clean then we will re-clean the property for FREE.

What services are included and excluded?

✅ FLOORS VACUUMED & MOPPED

✅ SHOWER & BATH RECESS

✅ OVEN CLEANING

✅ DISHWASHER CLEANING

✅ VANITY & SINK & TOILETS

✅ CUPBOARDS & DRAWS

✅ WINDOW TRACKS & FRAMES

✅ WIPE RANGEHOOD & COOKTOP

✅ LIGHTS & LIGHT SWITCHES & POWER POINTS

✅ DOORS & DOOR FRAMES & DOOR TRACKS

✅ AIRCONS & FANS

✅ MIRROR CLEANING

✅ INTERNAL WINDOWS

✅ LIGHT FITTINGS CLEANING

✅ GARAGE SWEPT & DE-COBWEBBED

✅ ARCHITRAVES

✅ SKIRTING BOARDS

✅ LIGHT SPOT CLEAN OF WALLS

✅ EXHAUST FAN CLEANING

VENETIAN BLINDS

GARBAGE BIN & RECYCLE BIN

ANY PROPERTY ON THE EXTERNAL SIDE OF THE HOUSE

Call us: (+61) 4111-94337

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